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June 15th Weekly Newsletter

Updated: Jul 21, 2020

Thank you again to all for your continued support on keeping everyone safe and doing your part not to spread the virus!!!

Be a part of the Maximum Care website!!

Contact Yenica if you have anything you would like to see in the website. Topics, suggestions, comments, all open, as long as is within our policies, procedures and to enhance education.


What should you do in Emergency Situations!

Direct Care Worker (DCW) should discuss with the participant any procedures that they should follow in case of a medical emergency.

Medical Emergency can be but not limited to the following:

  • Signs of a heart attack

  1. Pain or discomfort in chest;

  2. Lightheadedness, nausea or vomiting;

  3. Jaw, neck or back pain;

  4. Discomfort or pain in arm/shoulder;

  5. Shortness of breath

  • Signs of a stroke: BEFAST

  1. B – Balance; loss of balance, headache, or dizziness

  2. E – Eyes; blurred vision

  3. F – Face; One side of the face is drooping

  4. A – Arms; arm or leg weakness

  5. S – Speech; speech difficulty

  6. T – Time; time to call for ambulance immediately

  • Loss of consciousness

  • Severe respiratory distress

  • Hemorrhaging

  • Altered cognitive abilities

  • Choking

  • A fall where the participant is hurt an unable to get up (If a participant falls you cannot assist him up, unfortunately you will not be able to know the extent of the injuries the participant has experience from the fall)

If any of these occur:

  1. Call 911 immediately.

  2. Stay with the participant until help arrives. Make sure you are able to give good directions to the client’s home.

  3. Call the office and report the situation. (Office will make sure the emergency contact and support coordinator is informed.)

There may be situations that do not require 911 but will require you to call the office to make report:

  • Symptoms of the participant not feeling well

  • Elevated temperature

  • Falls (no matter the reason, outcome, or personal that is aware)

  • Any concerns you might have, nothing is silly, or to much. DCW are the front line on viewing the condition of the client

  • Any concerns on the client’s living condition (ex: no heat, no air circulation, no food, etc.)

Work with the participant on making the kitchen the emergency information center piece. Put important information on the refrigerator door, such as emergency contact, medical conditions and medicines they might be on, that the EMT should be aware of. An emergency information sheet is the centerpiece of a plan to help the participant.

Ask participants to consider making a list emergency contacts and place it somewhere that is noticeable for DCW and Emergency personnel to view.



Help us come up with creative things to do with our elderly! What do you do for your clients?

We would like the caregivers to take 20 min of their shift if possible, to do creative things with their clients. We are the first and maybe the last person our clients see in the day or even week. Loneliness is a big part of their lives. Let’s take some time to show them that we are not just personal care or home care but show them that they are not alone.



We understand that as summer days, family activities, and holidays approach us, everyone would like to have their time off. All request time off must be put in writing.

Please follow the following steps to request time off:

  1. Give us as much notice as possible.

  2. Either request “The time off request form” or your letter for time off should include the following: Name of Cl, day of service and time.

  3. Email or mail the requested time off. Take note that we must put everything in the new system, even if time passes, we need everything in writing.

Please call if there is any problems with call in & out or if you have any problems with your schedule in your app.

Open Work: If you go under more on the home page then click on open work tab, it will keep you posted on hours that are available at this time and the areas. Do not to call Staffing to enquire about the open work available.



EVV system must be used to make sure that there is no interruptions, delays, or problem with direct deposit. In the future your pay will not be able to be processed if you are not using the system.

If you are having any problems with the system call and report it to Yenica “Jen” Muniz.


Compliance Reminder:

Make sure that your employment file is within compliance to continue employment with Maximum Care. Compliance is no longer waived with all the contracts. Example of things that must be up to date, all car information, CNA license, annual TB, annual physical. TB are done in the office at no charge, Mon thru Fri from 9-4pm. If any concerns or questions re: your file please contact Yenica “Jen” at 610-264-2353 or

The Monitoring form must be done every shift.

If any questions please call Yenica “Jen” Muniz at 610-264-2353. The monitoring form is under the more tab and then the Covid-19 prevention & infectious control tab.

You can submit it to the office by either emailing or mailing them to the office.



Creative Based Incentive Contest:

1. Come up with a creative and fun activity to do with your client

2. Call, text or email Yenica with the activity (610-264-2353, 484-781-4603, or

3. The office staff will vote

4. Winner will receive a gift card

Refer a caregiver to Maximum Care Inc.:

You will receive $50 after 100 hrs worked. (At least within 2 months).

The following dates are the conference call:

  • 6/17, 6/19/2020 @ 2pm for all caregivers M thru Z

Starting in July it will take place the 2nd week of every month:

  • 7/15 @ 2pm A thru L, 7/17/2020 @ 2pm M thru Z

  • 8/12 @ 2pm A thru L, 8/14/2020 @ 2pm M thru Z

  • 9/16 @ 2pm A thru L, 9/18/2020 @ 2pm M thru Z

  • 10/14 @ 2pm A thru L, 10/16/2020 @ 2pm M thru Z

  • 11/11 @ 2pm A thru L, 11/13/2020 @ 2pm M thru Z

The phone number for the monthly teleconferences is 701-802-5077 with the access code of 6456087#. It will be considered long distance, please keep in mind when using landlines.

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