Updated: Apr 19
Providing High-Quality Service to Our Participants
Responsibility is the face of having a duty to deal with something or have control over someone. Being accountable for our actions or/and obligations. It is the opportunity or ability to act independently.
As a Direct Care Worker (DCW), it is your responsibility to independently care for someone that depends on you. To provide high-quality service to all our participants.
As a Direct Care Worker (DCW), you are responsible for independently wanting to be educated. It is essential to be aware of what our job is; this way, we can provide high-quality service to all our participants.
Knowledge is facts, information, and skills acquired through experience and education. Knowledge is the theoretical or practical understanding of a subject. Knowledge gives us wisdom, information, and awareness and makes us experts in providing high-quality service to our participants.
It is your responsibility to complete all bundles. The more time you let go by, the more the videos add up. If you do a little at a time of one bundle at the end of the three months, it would be all completed.
It is your responsibility to make sure you mark and give details of the services provided. How can we know if you are providing services if no services are being marked?
It is your responsibility to advocate for your participants. Be vigilant! Do they have any new bruising, did they fall, are they getting more forgetful, are they showing signs of needing new goals, etc.? Let Maximum Care Staff know. As a united front, we can help our participants with their needs.
Safety is the condition of being protected from or unlikely to cause danger, risk, or injury. It is your responsibility to make safety a priority when servicing our participants. Wear masks, which is mandatory (especially when providing personal care), keep your 6 ft distance, when possible (with the participant or private events), and use gloves at all times. Remember that you can transmit anything from participant to participant or your family. Keep your family, participant, and yourself safe from transmitting infectious diseases. Diseases are invisible, but symptoms and complications are not.
Thank you again to all for your continued support in keeping everyone safe and doing your part not to spread the virus!!!
Maximum Care is here for all workers and clients. If there is any need for PPE (supplies such as gloves, masks, hand sanitizers, and more), do not hesitate to call the office. Our goal is to keep everyone as safe as possible.
Help us come up with creative things to do with our elderly! What do you do for your clients?
We would like the caregivers to take 20 min of their shift, if possible, to do creative things with their clients. We are the first and maybe the last person our clients see in the day or even week. Loneliness is a big part of their lives. Let’s take some time to show them that we are not just personal care or home care but show them that they are not alone and we really do care!
Maximum Care Inc is under state regulations to follow strict guidelines to pay DCW and to bill for all visits.
Maximum Care, Inc's responsibilities are to make sure that everyone is using EVV properly, pay all DCW properly, and bill for the properly authorized hours allotted to the participant. We also supervise all clock in & clock out within the range and scheduled time.
The system alerts Maximum Care if you clock in or out when you are not within GPS range. Example: you cannot clock in from the LV Mall when you are supposed to be in the client’s home. It will alert us and show us an address and map of your location when you clock in or out. If you are out of range, this may cause a delay in payment. If for any reason, you need to clock in or out of range due to doing something for the participant, you must call the agency and make us aware. For example: If participants have therapy, Dr appointments, dropping them off or picking them up from a program, etc. Call Maximum Care for special instructions to ensure contractual permission.
It is your responsibility to inform the office, it is not Maximum Care, Inc's responsibility to call and confirm the “Why’s.” Maximum Care can reject the visit until further investigation is done, which will delay your payment.
When completing electronic timesheets, you must mark the tasks completed (w/details if applicable). Clients/Participants must sign their section, followed by your signature.
Details of your visit are critical. Such as documenting that you went to Walmart for Client/Participant, and they provided you with a credit card or cash. How much, and that you returned change or card with receipt.
Make sure you communicate with the Staffing Department of any changes that need to be made to your schedule, availability, address, email, phone number, etc. It is important to keep all parties informed, and ensure the lines of communication remain open.
EVV system must be used to make sure that there is no interruptions, delays, or problem with direct deposit. In the future, your pay will not be able to be processed if you are not using the system.
If your schedule changes for any reason, it is your responsibility to call it in. This way we can fix any discrepancy in your schedule without any delays to your pay.
If you know of someone that needs services or is in need of employment, don’t hesitate to reach out to us. We will do our best to guide everyone in the right direction.
Email for Our recruiter to start the employment process: Charlene@maximumcareinc.com. There is a referral bonus when you bring someone to work for the agency. If you bring your friend/family to work for Maximum Care, you will receive $100 after they work 40 hrs.
Ensure your employment file is compliant to continue employment with Maximum Care. Compliance is no longer waived with all the contracts. Examples of things that must be up to date are all car information, CNA license, annual TB education acknowledgment, and annual physical. If any concerns or questions re: your file please get in touch with Yenica “Jen” Buskirk at 610-264-2353.
Maximum Care has a new email to assist and help get new applicants or participants started. www.maximumcareinc.com.
All Maximum Care employees will continue to use maximumcare.online website to review educational pieces, newsletters, and new policies and procedures.
All direct care workers are mandated to wear masks.
If you need PPE please do not hesitate to contact the office.
Continue to use social distance (6ft), from clients/participants, when possible, public.
Increase sanitation methods.
Monitor yourself and your client. Keep an eye on family members that come in contact with the client and yourself. It does affect the client, as it can affect you.
Clients must wear masks. If they are in need of masks call the office, and we will send it to them, or you may pick up masks for clients.
DO NOT DROP YOUR GUARD!!!!!